If you change your mind and you'd like to cancel your order before it has been shipped, we will do that without charge and refund your money 100%. Just send us an email at hello@osleeve.com or hit 'reply' on your order invoice. Our customer service t

If you change your mind and you&apos;d like to cancel your order before it has been shipped, we will do that without charge and refund your money 100%.&#xA0;Just send us an email at <a data-fr-linked="true" href="mailto:hello@osleeve.com">hello@osleeve.com</a> or hit &apos;reply&apos; on your order invoice. Our customer service team will be happy to help you.If your OSleeve has already been shipped...that creates more of a challenge as international shipping ranges from about NZ$6 - NZ$20/parcel (the downside to living on the bottom of the earth).While we&apos;re working on third-party logistics to lower the price of shipping, canceling your order after it&apos;s been picked up by the courier is not possible.&#xA0;You&apos;ll need to request a return once the package arrives. We will refund you less shipping with a return tracking number or when the returned package arrives back at HQ.

What happens if I change my mind after placing an order?

Maybe there is a rip, maybe the OSleeve has gotten too loose. Whatever the reason, you don't think it's supposed to do that. While we do quality checks before we package our OSleeves if you receive a defective item or you have a quality issue with th

<h3 id="isPasted">I think there is something wrong with my OSleeve</h3>Maybe there is a rip, maybe the OSleeve has gotten too loose. Whatever the reason, you don&apos;t think it&apos;s supposed to do that.While we do quality checks before we package our OSleeves if you receive a defective item or you have a quality issue with the OSleeve within the first 30 days, then we will either replace it for free or refund your purchase.&#xA0;Please get in touch via the live chat or by email at <a href="mailto:hello@osleeve.com">hello@osleeve.com</a>.If the OSleeve ripped while doing some type of activity that might have damaged your smart ring, then we call that a &apos;protective event&apos;. That means the OSleeve did its job. As a sacrificial protector, it may become irreversibly damaged in the process of protecting your smart ring. If that happens, let us know and we&apos;ll provide a discount code to reorder a new OSleeve.<h3 id="ive-returned-my-smart-ring-and-dont-need-the-osleeve-anymore">I&apos;ve returned my smart ring and don&apos;t need the OSleeve anymore</h3>If your OSleeve is unused and you have the original packaging, then we can help you initiate a return. Please follow the option in the live chat option at the bottom right of the screen.<h3 id="isPasted">I&apos;ve used the OSleeve for a few weeks now and just can&apos;t get used to the cover</h3>For &gt;95% of our customers (including our entire team) wearing the OSleeve as a full-time protector is no issue at all. They get peace of mind and forget they&apos;re wearing the OSleeve after a short while.We often find the biggest issue is when people go into this wanting to wear the OSleeve full-time AND they&apos;re already uncomfortable with their smart ring.&#xA0;However, for those who have very small fingers and/or no gaps between their fingers, wearing a smart ring is already uncomfortable. Add another fraction of an inch with any type of protector and it becomes a very hard adjustment.&#xA0;What we recommend is to only use the OSleeve when you know you&apos;ll be doing something to risk damaging your smart ring. Sure, that means you aren&apos;t protecting it 24/7, but it does mean you&apos;ll have a backup plan should you want to go rowing, throw around a kettlebell, do some gardening, work on your chin-ups, change a flat tire, or anything that you think oh...&quot;metal-on-metal&quot; is bad.&#xA0;Trust us, if you don&apos;t have a backup plan...there will likely be tears when you get that huge scratch on your expensive smart ring. In that case, we recommend holding onto it.

I'd like to return my OSleeve. What are my options?

If the OSleeve ripped or was damaged while doing some type of activity that might have damaged your smart ring, then we call that a 'protective event'. That means the OSleeve did its job. As a sacrificial protector, it may become irreversibly damaged

If the OSleeve ripped or was damaged while doing some type of activity that might have damaged your smart ring, then we call that a &apos;protective event&apos;.&#xA0;That means the OSleeve did its job.&#xA0;As a sacrificial protector, it may become irreversibly damaged in the process of protecting your smart ring.&#xA0;If that happens, let us know and we&apos;ll provide a discount code to reorder a new OSleeve.<h3 id="what-if-i-didnt-recall-any-type-of-protective-event">What if I didn&apos;t recall any type of &apos;protective event&apos;?</h3>If you don&apos;t recall any type of &apos;event&apos; that might have protected the smart ring, it might have happened without you even knowing it. Or it could be a defect. Either way, please get in touch via the live chat or by email at <a href="mailto:hello@osleeve.com" id="isPasted">hello@osleeve.com</a> and ensure you provide a photo of the rip.We&apos;ve personally had instances where we didn&apos;t realize there was a protective event.<blockquote>For example, after opening boxes with a box cutter, we noticed a clean cut down the middle of the OSleeve later that day.&#xA0;</blockquote><blockquote>Well...we can tell you that it didn&apos;t appear on its own and once we made the connection that we were using a sharp tool to cut things, we realized we had saved our smart ring from an inadvertent cut without even knowing about it. We were able to continue using the OSleeve as normal for a long while before the cut spread...much like when you accidentally drop your phone and the screen protector breaks. You don&apos;t always need to get a new protector...as it will keep working until you&apos;re sick of the lines!&#xA0;</blockquote>However, if you send photos and we assess the cut as a defect, we&apos;ll make it right and send a replacement.<hr>Here is a diagram to help you describe where the issue is located.&#xA0;In addition to a photo, this location information helps us document any trends in product damage that might indicate a product issue.&#xA0;<img src="https://attachments.gorgias.help/z8QbV2PG5Nm6ogeP/hc/Oro0V7LJQw69d83N/2025033103-398ce05b-fb0a-46eb-9581-9d0b39b7feb9-osleeve%20troubleshooting%20guide%20-%20damage.jpg" style="width: 692px;" class="fr-fic fr-dib">

My OSleeve is damaged! What do I do?

Why Silicone Attracts Lint, Dust, and HairSilicone is a fantastic material for durability and flexibility, but its unique properties make it prone to attracting lint, dust, and hair. This happens because silicone naturally holds a slight static charg

Why Silicone Attracts Lint, Dust, and Hair Silicone is a fantastic material for durability and flexibility, but its unique properties make it prone to attracting lint, dust, and hair. This happens because silicone naturally holds a slight static charge and has a soft, tacky surface that can pick up tiny particles. While this is completely normal and doesn&#x2019;t affect the functionality or protection of your OSleeve, there are easy ways to keep it looking its best.<hr>Simple Solutions to Remove Lint from Your OSleeve1. Clean with White Vinegar White vinegar is a safe and effective way to remove lint from your OSleeve. Dampen a soft cloth or paper towel with a small amount of vinegar and gently wipe the surface. The vinegar helps break down any static and removes lint effortlessly. Allow the sleeve to air dry completely before wearing it again.2. Use a Dab of Coconut Oil For a natural alternative, apply a tiny amount of coconut oil to a soft cloth and gently rub your OSleeve. The oil neutralizes static while removing lint and dust. After cleaning, wipe away any excess oil with a dry, lint-free cloth to ensure a smooth finish.3. Anti-Static Wipes for a Quick Fix Anti-static wipes are another excellent option for keeping your OSleeve lint-free. These wipes reduce static electricity and pick up debris in one easy step. Use them periodically to maintain a clean and polished look.4. Try Fabric Softener Solution Dilute a small amount of fabric softener in water and lightly dampen a cloth with the solution. Wipe down your OSleeve to eliminate static and remove dust or hair. Once cleaned, rinse the sleeve with water to remove any residue, and let it air dry.<hr>Pro Tip: Preventing Lint Buildup To minimize lint buildup, store your OSleeve in a clean, dry place when not in use. Avoid placing it on fabrics or surfaces prone to shedding, such as fleece or wool. Regular maintenance with one of the methods above will keep your OSleeve looking great and performing at its best.Keep it Clean and Enjoy the Protection By following these simple tips, you can maintain the sleek appearance of your OSleeve and continue enjoying its reliable protection for your Oura ring.

My OSleeve appears to have lint on it

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If you've had an issue with your order, would like to cancel it, request a return and/or refund, here are your questions answered.

Order Issues, Returns or Refunds

What happens if I change my mind after placing an order?

I'd like to return my OSleeve. What are my options?

My OSleeve is damaged! What do I do?

My OSleeve appears to have lint on it